Mivare Works payment terms. You know what you pay for and when.

1. Scope

These Payment Terms set out the rules for paid use of the Mivare Works service provided by MIVARE GROUP PROSTA SPÓŁKA AKCYJNA, with its registered office in Krasnobród, KRS 0001268091, NIP 9223092251, REGON 545767254, operating under the Mivare Works brand, hereinafter “Mivare”.

These Payment Terms form part of the Contract concluded on the terms of the Mivare Works Terms of Service (MWK-LEG-001). Capitalised terms have the meanings given to them in the Terms of Service.

2. Trial Period

Following registration, the Customer uses the Application free of charge for 30 days, with the full scope of functions and without providing payment-card details. The Trial Period does not automatically convert into a paid Subscription — the Subscription is activated by the Account Administrator.

The Subscription may be activated before the end of the Trial Period; it then starts on the payment date and the remaining days of the Trial Period lapse.

If a Subscription is not activated, access is suspended after the end of the Trial Period and the Contract expires after a further 30 days, in accordance with the Terms of Service. No fees are charged for the Trial Period.

3. Price list

The Subscription fee is charged for each Location of the Customer, per calendar month. The rate per Location decreases with the number of Locations according to the tiers set out in the price list. All functions of the Application are available in every Subscription, without packages or surcharges for modules.

The applicable price list, including the tiers, rates, the discount for annual payment and the threshold above which the price is determined individually, is presented in the Application before the Subscription is activated. The amount payable is shown before the payment is confirmed.

Prices are stated in Polish zloty (PLN) as net prices. Value added tax is added to the price in accordance with the legislation in force on the date on which the tax obligation arises:

• for Customers from Poland — at the domestic rate;
• for Customers from another Member State of the European Union whose EU VAT number is active in the VIES system when checked by the Application — without Polish VAT, the tax being accounted for by the Customer (reverse charge);
• for Customers from another Member State of the European Union whose EU VAT number could not be confirmed in the VIES system — at the domestic rate;
• for Customers from outside the European Union — in accordance with the provisions on the place of supply of services.

Currency conversion costs and bank or card-issuer fees on the Customer's side are borne by the Customer.

4. Billing periods

The Subscription is paid in advance, on a monthly or annual cycle chosen by the Account Administrator. Billing periods begin on the first day of a calendar month.

• The first payment covers a pro rata fee for the time from the payment date to the first day of the following calendar month.
• On the monthly cycle, subsequent payments are collected automatically on the first day of each month, in advance for that month.
• On the annual cycle, the payment is collected in advance for 12 consecutive calendar months and is subject to the discount indicated in the price list; the next annual payment is collected on the first day of the month following the end of those 12 months.

Adding a further Location during a paid period is ordered by the Account Administrator. Upon the addition, Mivare immediately charges the saved card with the difference between the price of the period for the new and the previous number of Locations, pro rata to the time remaining until the end of the period, counted from the beginning of the day of the additional payment, plus VAT. The number of Locations increases once the payment has succeeded. From the next renewal, the full price for the new number of Locations applies. The additional amount is shown before the change is approved.

5. Payment methods and recurring payments

Payments are made by payment card, including through the Apple Pay and Google Pay wallets, via the Stripe payment service, operated for customers from the European Economic Area by Stripe Payments Europe, Limited, established in Ireland, on the terms of the operator's regulations.

By activating the Subscription, the Account Administrator consents to the saved card being charged on a recurring basis with the amounts resulting from the price list on the dates specified in section 4, as well as with the additional amounts for added Locations. The consent may be withdrawn by cancelling the Subscription; withdrawal of consent without providing another card has the consequences described in section 7.

The Account Administrator enters the card details directly on the payment operator's page. Mivare does not receive or store payment-card data. The Subscription is activated upon receipt of payment confirmation from the operator.

Card changes and the payment history are available to the Account Administrator on the Licence tab in the Application, in the customer panel operated by the payment operator.

6. Invoices

Mivare issues an invoice for each payment received. The invoice is issued, as a rule, within 48 hours of the payment being booked, and in any event within the time limit resulting from the provisions on value added tax, and is sent in electronic form to the company e-mail address specified in the Application or, if none has been specified, to the e-mail address of the Account Administrator.

The Customer accepts receiving invoices in electronic form. Invoices are issued in the manner provided for by the applicable legislation, including in the Polish National e-Invoicing System (KSeF) and other systems whose use is mandatory for Mivare.

Payment confirmations available in the payment operator's customer panel are not invoices.

The Customer is responsible for the accuracy of the invoicing details, in particular the name, address and tax identification number or EU VAT number. A corrective invoice due to incorrect details provided by the Customer is issued at the Customer's request, where permitted by law.

The Mivare Works Application does not issue invoices for the service; invoices are issued by Mivare outside the Application.

7. Non-payment and suspension of access

If a recurring payment fails, the payment operator automatically retries charging the card over a period of approximately four weeks. The Account Administrator is notified of each failed attempt and may change the card during that time.

If the payment is not successfully made within 3 days of the beginning of the new billing period, access to the Application is temporarily suspended until the amount due has been paid. A successful payment restores access without delay. If all retries fail, the Subscription ends and access remains suspended; the Account Administrator may reactivate the Subscription at any time. Suspension does not result in the deletion of Customer Data.

If access remains suspended due to non-payment for more than 60 days, Mivare may terminate the Contract in accordance with the Terms of Service. Mivare may claim statutory interest for late payment in commercial transactions and compensation for debt recovery costs on the terms of the Act on counteracting excessive delays in commercial transactions.

8. Cancellation, termination and refunds

The Account Administrator may cancel the Subscription at any time on the Licence tab in the Application or terminate the Contract on the terms of the Terms of Service. Cancellation takes effect at the end of the paid billing period — a month on the monthly cycle or 12 months on the annual cycle; until that day the Account Administrator may withdraw it. After cancellation, no further payments are collected. A cancellation made during a suspension for non-payment takes effect immediately. Mivare confirms the cancellation and its withdrawal by e-mail.

After the Subscription ends, the Account Administrator may download an export of Customer Data on the terms of the Terms of Service.

The fee for a commenced, paid period is non-refundable, except in the case of:

• termination of the Contract by Mivare for reasons not attributable to the Customer;
• termination of the Contract by the Customer in the cases provided for in the Terms of Service, the SLA or the Data Processing Agreement;
• an upheld complaint or an overpayment;
• cases in which a refund results from mandatory provisions of law.

In these cases Mivare refunds the part of the fee proportional to the unused period within 14 days, to the card used for the payment or by bank transfer to an account designated by the Customer, and issues a corrective invoice.

9. Price changes

Mivare may change the price list for important reasons, in particular changes in the costs of infrastructure, suppliers or the scope of the service. Mivare informs the Account Administrator of the change by e-mail at least 30 days before it enters into force.

The new price applies from the first billing period beginning after the date on which the change enters into force. The price of a period paid in advance, including an annual period, does not change. A Customer who does not accept the change may terminate the Contract before it enters into force.

10. Billing complaints

The Customer submits complaints concerning payments and invoices to support@mivareworks.com. Mivare considers them within 14 days of receipt.

These Payment Terms are made available in seven language versions; in the event of any discrepancy, the Polish version prevails. The current version is available at https://mivaregroup.com/en/legal/works/payment-terms/

These Payment Terms are effective from 1 October 2026.