Mivare Works terms of service. Clear rules for working with the app.

§ 1. Service Provider and scope of the Terms

The Service Provider is MIVARE GROUP PROSTA SPÓŁKA AKCYJNA, with its registered office in Krasnobród, KRS 0001268091, NIP 9223092251, REGON 545767254, operating under the Mivare Works brand, hereinafter “Mivare”. The company is entered in the Register of Entrepreneurs maintained by Sąd Rejonowy Lublin-Wschód w Lublinie z siedzibą w Świdniku, VI Wydział Gospodarczy KRS; its share capital amounts to PLN 1,000. Address for written correspondence: the registered office address disclosed in the National Court Register (KRS). The Mivare Works brand is not a separate party to the contract.

These Terms set out the rules for the provision of the Mivare Works service by electronic means, including the conditions for concluding and terminating the contract, the rights and obligations of the parties and the rules of liability. These Terms constitute terms and conditions within the meaning of Article 8 of the Polish Act of 18 July 2002 on the provision of electronic services.

Contact concerning the service, billing and complaints: support@mivareworks.com. Contact concerning personal data protection: hello@mivaregroup.com.

§ 2. Definitions

• Application — the Mivare Works software made available through a web browser as a service (SaaS), used to manage a vehicle repair workshop.
• Customer — an entrepreneur operating a vehicle workshop or service centre who has registered a Workshop Account and concluded the Contract.
• User — a natural person to whom the Customer has granted access to the Workshop Account (owner, employee, co-worker).
• Account Administrator — a User with rights to manage the Workshop Account, the Users and the Subscription.
• Workshop Account — the Customer's separate space in the Application, comprising its data, Users and settings.
• Location — a place of business of the Customer registered in the Application; it constitutes the billing unit of the Subscription.
• Customer Data — all data, including personal data, entered into the Application by the Customer, the Users or the Customer's clients using the public functions of the Application.
• Trial Period — a free period of use of the Application following registration.
• Subscription — paid use of the Application after the Trial Period, on the terms of the Payment Terms.
• Contract — the contract for the provision of the Mivare Works service concluded between Mivare and the Customer on the terms of these Terms and the documents listed in § 3.

§ 3. Documents forming the Contract

The Contract is formed jointly by the following documents, available at permanent addresses in the Mivare Group document library, as a web page and as a PDF file:

• Mivare Works Terms of Service (MWK-LEG-001): https://mivaregroup.com/en/legal/works/terms/
• Mivare Works Data Processing Agreement (MWK-LEG-003): https://mivaregroup.com/en/legal/works/dpa/
• Mivare Works Payment Terms (MWK-LEG-004): https://mivaregroup.com/en/legal/works/payment-terms/
• Mivare Works Service Level Agreement, SLA (MWK-LEG-005): https://mivaregroup.com/en/legal/works/sla/

The rules for processing data for which Mivare is the controller are described in the Mivare Works Privacy Policy (MWK-LEG-002): https://mivaregroup.com/en/legal/works/privacy/

In the event of a conflict, precedence is given to: a contract individually agreed in writing or in electronic form; in matters of personal data protection — the Data Processing Agreement; in matters of payment — the Payment Terms; in matters of service levels — the SLA; in all other respects — these Terms.

§ 4. Nature of the service

The Application is used to organise the work of a workshop: handling of job orders and quotations, clients and vehicles, stock and suppliers, the work schedule, workstations and tools, communication with the workshop's clients, and management reports. The current scope of functions is visible in the Application.

The Application is a management tool. It is not an accounting system, an invoicing system or a fiscal device: it does not issue invoices or receipts having tax effects, does not transmit documents to the National e-Invoicing System (KSeF) or to any other government systems, and does not replace the books, records or documentation required by law. The Customer's tax, accounting and record-keeping obligations remain the Customer's responsibility.

Documents generated by the Application (e.g. job orders, quotations, reports, summaries) are informational and organisational in nature. The Customer is responsible for their content and the manner in which they are used.

The Application is intended for the conduct of business activity. The service is used exclusively by entrepreneurs, and the person registering a Workshop Account represents that they act in the name and on behalf of an entrepreneur and are authorised to do so. Where mandatory provisions of law grant consumer rights to a Customer who is a natural person, those provisions take precedence over the provisions of these Terms.

§ 5. Technical requirements

Use of the Application requires: a device with Internet access, a current version of the Chrome, Edge, Firefox or Safari browser with JavaScript and cookies enabled, and an active e-mail address.

Mivare advises that the use of services provided by electronic means involves the typical risks of the Internet, in particular malware, attempts to obtain login credentials by deception (phishing) and account takeover. Mivare never asks for a password by e-mail or by telephone.

§ 6. Conclusion of the Contract and Trial Period

The Contract is concluded upon completion of registration of the Workshop Account, including acceptance of these Terms and the Payment Terms. Acceptance of these Terms includes conclusion of the Data Processing Agreement and acceptance of the SLA. The Application records the version of the accepted documents and the date and IP address of acceptance.

The Contract is concluded for an indefinite period. Following registration, the Customer uses a Trial Period lasting 30 days, without providing payment-card details. During the Trial Period the Application is available in its full scope.

After the end of the Trial Period, further use of the Application requires activation of a Subscription. If the Customer does not activate a Subscription, access to the Application is suspended and the Contract expires 30 days after the end of the Trial Period; until then the Customer may activate a Subscription and continue working with its data.

§ 7. Accounts and Users

The Account Administrator grants, changes and withdraws Users' access and determines their permissions. The Customer is liable for the acts and omissions of the Users as for its own.

Login credentials are confidential and assigned to a single person. The Customer ensures that the Users do not share their accounts with other persons, use strong passwords and report any suspected unauthorised access without delay to support@mivareworks.com.

The Application makes it possible to enable two-factor authentication and to require it of all Users of the Workshop Account. Mivare recommends using this function.

§ 8. Obligations of the Customer

The Customer undertakes to use the Application in accordance with the law, these Terms and good practice, and in particular:

• to enter only data for whose processing it has a legal basis, and to fulfil towards its clients, employees and other persons the information obligations arising from the provisions on personal data protection;
• to obtain and document the consents required for sending commercial information and other messages through the Application;
• not to enter into the Application special categories of personal data or data relating to criminal convictions, unless the parties agree otherwise separately;
• not to provide unlawful content or malware;
• not to attempt to circumvent security measures, gain access to other customers' data, or carry out load testing or penetration testing without the consent of Mivare;
• not to decompile, copy or reverse engineer the Application, except where permitted by mandatory provisions of law;
• not to resell the Application or make it available to third parties other than the Customer's Users.

The Customer reports any security vulnerability discovered in good faith to support@mivareworks.com, without exploiting it and without disclosing it before it has been remedied.

§ 9. Obligations of Mivare

Mivare provides the service with due diligence, at the level specified in the SLA, and applies the security measures described in the Data Processing Agreement.

Mivare develops the Application and may change its functions, appearance and manner of operation. A change that materially restricts the core functions covered by the Subscription is announced at least 30 days in advance; during that time the Customer may terminate the Contract with immediate effect and receive a refund of the fee for the unused period paid in advance.

Mivare provides assistance in using the Application by electronic means at support@mivareworks.com, on the terms of the SLA.

§ 10. Customer Data

Customer Data belongs to the Customer. Mivare processes it solely for the purpose of providing the service, on the basis and within the limits of the Data Processing Agreement, and does not use it for its own purposes.

The Customer may at any time download a copy of the Customer Data using the export function in the Application settings (a ZIP archive containing CSV files and attached files).

After termination or expiry of the Contract, Customer Data is retained for 30 days, during which the Customer may resume the service or request an export of the data. Customer Data is then deleted no later than 60 days after the date of termination or expiry of the Contract, and its copies disappear from the backups in the rotation cycle described in the Data Processing Agreement. At the request of the Account Administrator, sent from the e-mail address assigned to their account, deletion takes place within 30 days of confirmation of the request.

Mivare retains data for longer only where it is the controller of that data and its retention is required by law, in particular billing documents, on the terms of the Privacy Policy.

§ 11. Public functions of the Application

The Application may make functions available to the Customer's clients without logging in, in particular booking an appointment, accepting a quotation or a change to the scope of work, checking the status of a job order and unsubscribing from marketing messages. The Customer decides whether to enable them and is responsible for their use towards its clients.

Data provided by the Customer's clients through these functions is Customer Data. Its controller is the Customer, and Mivare processes it as a processor.

§ 12. Intellectual property rights

The Application, its code, graphic design, documentation and marks are protected by law and belong to Mivare or its licensors. For the term of the Contract, Mivare grants the Customer a non-exclusive, non-transferable licence to use the Application through the Users to the extent necessary for the conduct of the Customer's business, without the right to grant sublicences.

Mivare may use suggestions and comments concerning the development of the Application submitted by the Customer without any obligation to pay remuneration, provided that they do not contain Customer Data.

§ 13. Suspension of access

Mivare may suspend access to the Workshop Account in whole or in part:

• in the event of non-payment, on the terms of the Payment Terms;
• where this is necessary to avert a threat to the security of the Application, the data or other customers;
• in the event of a gross breach of these Terms by the Customer or a User, after an unsuccessful request to cease the breaches, unless the nature of the breach requires immediate action.

Suspension does not result in the deletion of Customer Data. Mivare informs the Customer of the reason for the suspension and restores access without delay once the reason has ceased to exist.

§ 14. Termination of the Contract

The Customer may terminate the Contract at any time — in the Application settings (a function available to the Account Administrator) or by sending a message from the Account Administrator's e-mail address to support@mivareworks.com. Termination takes effect at the end of the paid billing period; the billing rules are set out in the Payment Terms.

Mivare may terminate the Contract with 30 days' notice for important reasons, in particular discontinuation of the service, changes in legislation or in suppliers' requirements that make it impossible to provide the service on the existing terms. In such a case Mivare refunds the fee for the unused period paid in advance.

Mivare may terminate the Contract with immediate effect if the Customer grossly breaches these Terms and has not remedied the breach within 7 days of being requested to do so, or if access remains suspended due to non-payment for more than 60 days.

The Customer may terminate the Contract with immediate effect in the cases specified in the SLA and in the Data Processing Agreement.

§ 15. Liability

Mivare is liable to the Customer for non-performance or improper performance of the Contract on general principles, subject to the limitations set out below, which the parties agree as entrepreneurs.

Mivare is not liable for lost benefits or indirect damage, including loss of profits, revenue or clients.

The total liability of Mivare under the Contract is limited to the amount of fees paid by the Customer for the service in the 12 months preceding the event giving rise to the damage. For damage arising during the Trial Period, Mivare is liable up to the amount of PLN 500.

Mivare is not liable for damage resulting from the content and accuracy of data entered by the Customer, the Users or the Customer's clients, from the actions of persons to whom the Customer has disclosed login credentials, from failures of equipment and connections on the Customer's side, from decisions taken by the Customer on the basis of reports and calculations of the Application, or from force majeure.

The limitations of liability do not apply to damage caused intentionally or to any other liability which, under the law, cannot be excluded or limited. The company does not currently hold a civil liability insurance policy.

§ 16. Complaints

The Customer submits complaints concerning the service to support@mivareworks.com, indicating the Workshop Account, a description of the problem and the expected manner of resolution.

Mivare considers a complaint within 14 days of its receipt and sends a response to the e-mail address from which the complaint was sent. Reports of failures and errors are additionally handled on the terms of the SLA.

§ 17. Amendments to the Terms and documents

Mivare may amend these Terms and the documents listed in § 3 for important reasons, in particular changes in legislation, changes in the scope or manner of provision of the service, changes of suppliers, the need to improve security or to remove ambiguities.

Mivare informs the Account Administrator of an amendment by e-mail and in the Application at least 30 days before it enters into force; an amendment required by law or by a decision of an authority may enter into force within the time limit required thereby. Each version of a document bears a version number and an effective date; previous versions are made available on request.

A Customer who does not accept an amendment may terminate the Contract with effect from the date on which the amendment enters into force. Continued use of the Application after that date constitutes acceptance of the amendment.

§ 18. Final provisions

The Contract is governed by Polish law, excluding the United Nations Convention on Contracts for the International Sale of Goods. Disputes are resolved by the court competent for the registered office of Mivare, unless mandatory provisions of law provide otherwise.

These Terms are made available in Polish, English, German, French, Spanish, Italian and Portuguese. In the event of any discrepancy between the language versions, the Polish version prevails.

The parties communicate by electronic means. Statements of Mivare are sent to the Account Administrator's e-mail address, and statements of the Customer — to support@mivareworks.com.

The invalidity or ineffectiveness of any provision does not affect the validity of the remaining provisions. Such a provision is replaced by the rule closest to its purpose that is permitted by law.

These Terms are effective from 24 September 2026.