One clear set of rules. Many types of delivery.

§ 1. Scope and key definitions

These Terms govern the conclusion and performance of contracts for the sale of goods, provision of services, and supply of digital content or digital services by the Seller, in particular where a contract is concluded at a distance or off-premises.

The Seller and contracting party is MIVARE GROUP PROSTA SPÓŁKA AKCYJNA, with its registered office in Krasnobród (22-440 Krasnobród), entered in the Register of Entrepreneurs of the National Court Register under KRS number 0001268091 by Sąd Rejonowy Lublin-Wschód w Lublinie z siedzibą w Świdniku, VI Wydział Gospodarczy KRS, NIP 9223092251, REGON 545767254, share capital PLN 1,000, e-mail hello@mivaregroup.com. Mivare Interiors, Mivare Motors, Mivare Systems and Mivare Labs are brands under which Mivare Group presents and performs specialised offers. A brand name alone does not create a separate legal entity.

A Consumer is a natural person entering into a legal transaction not directly connected with that person's business or professional activity. Provisions concerning Consumers also apply to an entrepreneur enjoying consumer rights to the extent provided by law.

An Offer means an individual proposal of the Seller specifying at least the subject matter of the performance, the price or the method of determining it, the deadline, scope and validity period. An Order means a statement made by the Customer with the intention of entering into a contract in accordance with the Offer or the purchasing process.

§ 2. Pre-contractual information

Before placing an Order, the Customer receives, in a clear and comprehensible form, the information required by law and appropriate to the type of performance, sales channel and status of the Customer.

Such information includes in particular the main characteristics of the performance, the Seller's details, the total price including taxes and additional costs, the method and timing of payment, the method and timing of performance, complaint procedures, liability for conformity of the performance with the contract and, where applicable, the rules governing withdrawal from the contract.

Where, due to the nature of a project, the full price cannot be specified in advance, the Seller states the method by which the price will be calculated or approved and informs the Customer of any possible additional costs before they are incurred.

§ 3. Conclusion of the contract

Information presented on the website does not constitute an offer within the meaning of the Polish Civil Code unless expressly stated otherwise. A contract is concluded upon acceptance of the Offer, confirmation of the Order by the Seller, or completion of another action clearly described in the purchasing process.

Confirmation of conclusion of the contract and its material terms are provided to the Customer on a durable medium, in particular by e-mail or in a PDF document.

An individual Offer, contract, order, specification, SOW, SLA or specific terms may further define the conditions applicable to a particular brand or performance. In the event of a conflict, the individually agreed document takes precedence, subject to the mandatory rights of the Customer.

§ 4. Prices, payments and invoices

Prices are stated in Polish zloty and include taxes unless clearly indicated otherwise next to the relevant price. Before placing an Order, the Customer is informed of the total amount payable or the method by which it will be calculated.

Available payment methods are presented in the Offer or purchasing process. They may include bank transfer, payment card, instant online transfer or another method supported by the designated payment operator.

Electronic payments are processed by an external operator under the rules presented during the payment process. The Seller does not store full payment-card data where payment is handled by a certified operator.

Payment may take the form of a one-off payment, advance payment, earnest money, prepayment, milestone payment, subscription or final payment, as specified in the Offer. The Offer determines the nature of the payment, the due dates of subsequent payments and the consequences of delay or cancellation.

If an online payment is not confirmed, the Order may remain unpaid and unperformed. A debit to an account without confirmation of the transaction by the operator does not by itself determine that the contract was effectively concluded; we clarify any discrepancy on the basis of confirmations issued by the operator and the bank.

Refunds resulting from cancellation, overpayment, an accepted complaint or withdrawal are made in accordance with the basis for the refund and applicable law. The time required for funds to be technically credited may depend on the bank or payment operator.

An invoice is issued in accordance with the law and delivered electronically unless the parties agree otherwise or the law requires another form.

§ 5. Performance of services and projects

The scope, schedule, responsibilities of the parties, acceptance conditions and project assumptions are set out in the Offer or a specific document. The Customer provides, within the agreed time, the information, materials, decisions and access necessary for performance.

A change to the scope, materials, integrations, schedule or conditions of performance may affect the price and deadline. Such a change requires confirmation in a form that allows its content and the identity of the approving person to be recorded.

Where performance depends on actions of the Customer or a third party, deadlines are extended accordingly to the extent actually caused by the delay, after the Customer has been informed of its impact.

§ 6. Goods, delivery and acceptance

The method, cost and expected delivery date of goods are stated before conclusion of the contract. The risk of accidental loss of or damage to goods passes to the Consumer in accordance with applicable law.

Upon receipt, it is advisable to inspect the condition of the shipment. Transport damage may be documented by photographs and a carrier's damage report; the absence of such a report does not deprive a Consumer of statutory rights.

For goods made to the Customer's specifications or intended to meet the Customer's individual needs, the scope of the right of withdrawal is assessed in accordance with the law and the information provided before conclusion of the contract.

§ 7. Vehicles, parts and Mivare Motors projects

The sale of a vehicle, parts or equipment, or the performance of restoration, modification, detailing or an individual project, requires the Offer or a specific contract to define the subject matter of the contract, the initial condition, the scope of work, specification, price or method of determining it, and acceptance rules.

The vehicle description, documentation, history, mileage, inspection results and known defects are disclosed to the extent appropriate to the particular transaction. Before entering into the contract, the Customer should review the information made available and raise any questions concerning the intended use of the vehicle or project.

For individual projects, the Customer approves the specification, materials, parts, colour scheme and material changes. The cost of additional work identified after disassembly or diagnostics requires documentation and approval unless immediate action is necessary to protect property or safety and contacting the Customer is objectively impossible.

The right of withdrawal, liability for conformity with the contract, guarantees and return rules are assessed according to whether the subject matter of the contract is a completed vehicle or goods, an item made to an individual specification, a part, a service or a mixed performance. Detailed conditions are provided before the contract is concluded.

Release or collection of a vehicle may require payment of the amount due, signature of a handover protocol, transfer of documents, keys and equipment, and fulfilment of the agreed transport, registration or insurance conditions.

§ 8. Digital content, products and services

Technical requirements, functionality, compatibility, interoperability, update rules and the time for supplying digital content or a digital service are stated in the Offer or product description.

Where paid digital content is to be supplied before expiry of the withdrawal period, the Seller obtains from the Consumer the express consents and acknowledgements required by law before performance begins.

The licence, permitted scope of use, number of users, term, support and restrictions are governed by the product terms, EULA, Offer or specific contract.

§ 9. Right of withdrawal

A Consumer who has concluded a distance or off-premises contract may, as a rule, withdraw from it without giving reasons within 14 days. Where the law provides for a 30-day period, the statutory period applies.

The start of the period depends on the type of contract: for contracts concerning goods, as a rule, from the date on which the Consumer takes possession of the goods, and for other contracts, from the date the contract is concluded. Detailed instructions and the model withdrawal form are contained in document MGR-B2C-001.

A withdrawal statement may be sent by e-mail to hello@mivaregroup.com or in writing to the Seller's registered office address disclosed in the National Court Register (KRS). Use of the form is not mandatory; an unequivocal statement sent before expiry of the period is sufficient.

§ 10. Effects of withdrawal and return costs

Following an effective withdrawal, the parties return the performances received in accordance with the rules and time limits laid down by law. The Seller refunds the amounts due using the same payment method unless the Consumer has agreed to another method that does not result in additional costs.

The Consumer bears the direct cost of returning goods if properly informed of that obligation, unless the Seller has agreed to bear that cost. For goods that cannot normally be returned by post, the estimated return cost is stated before the contract is concluded.

If the Consumer expressly requested that a service begin before expiry of the withdrawal period and subsequently withdraws, the Consumer may be required to pay a proportionate amount for the part properly performed — but only where the statutory requirements have been satisfied.

§ 11. Exceptions to the right of withdrawal

The right of withdrawal is excluded only in the cases specified by applicable law. These include, among others, certain services fully performed with the Consumer's express prior consent, goods made to the Consumer's specifications, and digital content supplied without a tangible medium after the required conditions have been met.

The Seller informs the Consumer of the relevant exception before conclusion of the contract. Exceptions are not interpreted broadly and do not limit rights that cannot lawfully be excluded.

§ 12. Conformity with the contract and complaints

The Seller is liable to the Consumer for conformity of goods, digital content, digital services or other performance with the contract in accordance with applicable law.

A complaint may be submitted to hello@mivaregroup.com or in writing to the Seller's registered office address disclosed in the National Court Register (KRS). Where possible, the complaint should include contact details, the order or contract number, a description of the issue, the date it became apparent, the requested remedy and materials facilitating assessment. Missing some of this information does not automatically justify rejecting a Consumer complaint.

The Seller acknowledges receipt of a complaint and responds within the period required by law, as a rule within 14 days in cases subject to the statutory period. The Customer is informed without undue delay how an accepted complaint will be remedied.

A guarantee, if granted, is voluntary and does not restrict the Consumer's statutory rights arising from lack of conformity of the performance with the contract.

§ 13. Liability and force majeure

Nothing in these Terms excludes or limits liability that cannot be excluded by law or the Consumer's statutory rights.

In relations with entrepreneurs, liability may be further specified in the Offer, contract, SLA or another specific document, taking into account the nature and risk of the performance.

A party affected by an event beyond its reasonable control informs the other party of the impact on performance and takes proportionate measures to mitigate the consequences.

§ 14. Personal data and payment security

Personal data is processed in accordance with the Privacy Policy. A payment operator may act as a separate controller to the extent necessary to process and secure the transaction.

The Seller applies organisational and technical measures appropriate to the type of process. The Customer should not send payment-card details by e-mail or through an ordinary contact form.

§ 15. Out-of-court dispute resolution

A Consumer may seek assistance from a municipal or district consumer ombudsman, the Trade Inspection authority and competent bodies authorised to conduct out-of-court consumer dispute resolution.

Information on the available forms of assistance is published by the Office of Competition and Consumer Protection (UOKiK). Use of out-of-court procedures is voluntary unless mandatory law provides otherwise.

§ 16. Final provisions

Contracts are governed by Polish law; however, this choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions applicable in the Consumer's place of habitual residence.

An amendment to these Terms does not affect acquired rights or contracts concluded before the amendment enters into force, unless the amendment results from law and must apply to an ongoing relationship.

These Terms apply from 23 September 2026.